HOSPITAL PROGRAMMES
YOUR TRUSTED EXPERTS IN PATIENT SAFETY AND QUALITY HEALTHCARE
The healthcare industry in India is growing 16% year on year and will be a 280 Billion USD sector by 2020. It is estimated that the healthcare workforce in India will double to 7.5 million by 2022.
With this influx of new professionals, can you afford not to be ‘Proactively Safe’?
Your business is a part of this unprecedented growth story. The challenge – How to drive and sustain growth without compromising on safety?
Your safety standards are our business.
At Golden Hour we believe in training every individual that works in the organization. This begins from your front office staff to your nursing and paramedic staff right through to your doctors. Our tailor made training programmes are just the thing you are looking for when it comes to Quality and Safety
Every aspect will be carefully structured to meet the needs of your organization
Leave it to us to provide solutions in ‘Proactive Safety’
We provide consulting services and programmes designed and delivered by industry experts covering all aspects of hospital safety-Patient, Practitioner and Process
——–MYTHS——–
1. NABH AUDITS INVOLVE EXPENSIVE STRUCTURAL CHANGES
2. SMALL HEALTHCARE ORGANISATIONS CANNOT GET ACCREDITATION
Be Process Compliant and NABH/JCI Audit Ready through Training and Development
Services that we provide-
- Solutions to get compliance ready
- Keeping up with the current pace of Healthcare demands
- Accreditations- which is a need of the hour .
Safety and Knowledge based programs
High Risk Area and Operation Theatre Safety
Pre operative Safety check including applying the “Surgical Safety Checklist”
Basic and Advanced Life Support training tailored to the need of the institution.
Maintaining the Sterility Chain
Best Infection Control Practices
Training of Technicians,Biomedical staff, Housekeeping staff ,Nurses and Doctors to meet your compliance requirements and ensure quality in patient services
Team building for Healthcare Personnel
From an unwell patient in pain to a happy satisfied patient is a journey we as healthcare providers want to witness. This transition is the result of well-orchestrated healthcare provided by a perfect team.
Leave your team building exercises to Golden hour !
Communication Skills
“The single basic problem of communication is the illusion that it has taken place” – George Bernard Shaw
“Words are singularly the most powerful force available to humanity. We can choose to use this force
constructively with words of encouragement, or destructively using words of despair. Words have the ability to heal,
hinder, hurt, harm, to humiliate and to humble” – Yehuda Berg
Our experts, who have had years of experience in the field of healthcare make communication workshops a delight to
attend and at the same time make sure you take home a lasting impression.
Audits and Quality Improvement
Conducting regular internal audits to ensure Quality Improvement It won’t be too long before hospitals start getting rated for their services. Let us partner towards healthier healthcare with our strong and meaningful quality improvement processes through thorough audits of your organization at regular intervals
A Patient’s overall experience matters. A patient starts getting an impression of the hospital at various “touch points”. The patient is greeted by your front office, cared for by a nurse, given therapy by paramedical staff, assisted by support staff and finally treated by the doctor. Improving a patient’s hospital experience is about setting the whole process right. We take care that the patient has a pleasant and safe experience every step of the way.
We at Golden hour believe in simplifying safety and tailoring it to your organisation and workforce. Services provided are diagrammatically represented on the right.
Announcing the first ever hands on course on management of Emergencies in the Dental Clinic!
This course is designed to empower you to manage and handle medical emergencies in the Dental Office.It involves learning to prepare for eventualities ,working as a team and how to promptly tackle an impending problem.
In this first of its kind course we encourage you to bring your clinic staff and assistants whom we help train along with you.
Overview
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Interactive Discussions regarding the importance of patient history.
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Background information on emergencies.
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Basic equipment and contents of the emergency Kit
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Showcasing real life scenarios to help you learn.
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Role Play Based Learning.
Learning Objectives
Upon completion of the course,the Dental Professional should be able to:
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Describe emergency preventive procedures and preparedness in the Dental clinic
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Explain importance of obtaining a Pretreatment health history from each patient
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Describe procedure for obtaining a blood pressure, pulse, respiration and temperature
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Demonstrate the initial sequence of Patient management in an Emergency
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Identify how stress and Anxiety can lead to medical emergencies
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List steps to be taken when a medical emergency arises
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Identify type of emergency, given a patient situation and describe emergency care.
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Identify the contents of an emergency kit
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Describe medico-legal implications of medical emergencies
This programme includes-
- Training of the Medical Receptionist.
- Safe way to approach your patients including history taking.
- Identifying the at Risk patient and identifying special needs.
- Safe injection practices and infection control, including handling of Bio-medical Waste
- Getting Compliance Ready
- Basic Life Support and First Aid training and developing a Medical emergency protocol for your clinic.
- Mock drill training in various Situations based on Real life scenarios.
Work Force /Staff Engagement :- It is known that engaged employees create a better work environment and provide improved quality patient care.We help create an environment of harmony through our unique role play based exercises and team building techniques.
Services provided: Interesting Role play models to engage every member.
REAL LIFE SCENARIOS AND SIMULATION BASED TRAINING METHODS
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Safe Injection Practices
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Team building for Healthcare Personnel
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Communication Skills
AUDITS AND QUALITY IMPROVEMENT
Our expert quality panel is well versed with techniques in carrying out quality audits as per standards set by the NABH and QCI. We conduct Root cause analysis and suggest CAPA (Corrective and Preventive Actions) and set up Quality Improvement Programmes in Healthcare Organisations.
Facilitating Training sessions in medical colleges for students of final year MBBS. This shall be followed by 1 day training session which shall include the following:
- Talks by experts regarding the road ahead
- Advanced Life Support and Trauma Life Support, need of the hour
- Communication Skills
- Quality in health Care,NABH(National Accreditation Board of Hospitals)Standards AND Practical Application,the experts speak
- Hospital Infection Control – How we can help,including practical guidelines for prevention and control of HAIs?
The 1 day training session can also be supplemented with a 2 day workshop on Basic and Advanced Cardiac Life Support with Practical aspects of Trauma Management essential for all fresh Graduates.